Returns
What is your policy for returns?
All estatefurs.com purchases may be returned for a full refund of the purchasing price less shipping. Garments to be returned must be back in the mail to us by 5 days after receipt. If returning, email to sales@dayfurs.com for return authorization and instructions on how to return.
If a Christmas purchase is to be returned, the store needs to be called by Dec 28th to let us know the garment is coming back and it also needs to be back in the mail by the 28th. This is so we can notify the owner as well as get the item back on the site as soon as possible.
Payment Methods
What payment methods to you accept?
We accept all major credit cards and PayPal. No C.O.D.
Shipping Methods
Do you ship support international shipping?
Yes! We ship all over the world!
International Shipping Fees: $125 standard delivery on orders shipped to street addresses
International Buyers - Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
For International orders we ship by Fedex signature required and have to provide accurate customs information including the commercial sales invoice. We have no control over import duties and those duties are the buyer’s responsibility. Please be sure to use our online measurement guide on a coat you have that fits you well and then compare those measurements with the ones given for your purchase. We want to do everything possible to ensure a good fit because any return shipping costs are also the buyers responsibility. We are proud of the fact that we have only had one international return in 21 years.
How do you ship orders?
We ship Monday through Friday via UPS or FedEx. Most items are shipped within 4 business days from when the order is placed.
We also offer expedited shipping at an additional charge; call or text us at 317-844-8733 or email info@estatefurs.com for expedited shipping pricing.
Customers will receive emails from UPS or FedEx with delivery status and tracking information.
Insurance
How Do I Insure My Fur?
Bring it to a professional furrier such as Estate Furs for a written appraisal. Give this appraisal to your insurance company so that the fur can be listed on a separate rider of your home owner’s insurance policy. Ask your insurance agent for advice and details.
Storage
Can I Store My Fur at Home Since I Have Air Conditioning?
No. Homes cannot duplicate the carefully regulated air exchange & temperatures kept below 50 degrees. A constant humidity level of 50% is optimal to help keep your garment soft and supple and prolong its wearability. Homes with air conditioning generally have too much humidity which can dry out the pelts.
Conditioning
How Often Should My Fur be Conditioned?
Your fur needs to be Conditioned, cleaned and glazed at least once a year to prevent it from drying out.
For more info on cleaning visit our https://www.estatefurs.com/fur-cleaning-and-conditioning/ page
Fur Care
How Do I Care for My Fur?
Store your fur with a professional furrier in the spring each year. Have the furrier condition: clean and glaze it while it is in storage each year.
For more info on fur care Visit our Fur Care page https://www.estatefurs.com/fur-cleaning-and-conditioning/
Inherited Fur
What can I do with a Fur Coat I Have Inherited?
The fur can be updated into a more modern style. There are many options that include adding fabrics such as leather, microfiber, knit or used to trim a sweater or cloth coat.
For more info on restyling visit our www.estatefurs.com/fur-restyling/ page
Furs
What is Shearling?
Shearling is natural lamb skin with the fur worn on the inside and the leather side sueded and worn on the outside. Many of today's designers are designing sporty styles that fit well with today's casual lifestyle.
For more info on shearlings visit our Shearling Center
Will Rain Ruin a Fur?
A mild rain will not ruin your fur. Just hang the garment up to dry in a well-ventilated room away from direct heat. After it is dry, give the fur a vigorous shake. If your fur gets thoroughly soaked, bring it to a professional furrier for proper treatment.
Does Dyeing a Fur Affect Its Quality?
No. A fur that has been dyed will keep its softness and luster. Dyeing a fur is an option that many of today's designers use to achieve a look that can only be gotten by dying the pelts.
Is a Sheared Fur as Warm as an Unsheared Fur?
Yes. The warmth of the fur is determined by the underfur, which acts as an insulation. Whether or not the longer guard hairs are sheared off, the underfur remains intact and therefore provides the same warmth.
How Do I Tell Quality of a Fur?
The quality of a fur is determined by the quality of the design, the pelts and the workmanship. The design must cause a proper fit and reflect a certain look or lifestyle. The pelts must be well matched, light weight, supple and even in sheen. The workmanship must create even sewed seams and good fur matching.
What is the Difference Between Female and Male Mink Pelts?
Female mink pelts are generally smaller and lighter in weight than male mink pelts. Additionally, female pelts have a high luster and are very silky and soft while male mink pelts are more dense. Each garment, whether male or female, has to be judged individually based on its own quality.